Time off from work, with autism, while working

 So I'm writing this because I got a new keyboard and like the clacks, but I just wanted to also vent about something.

I work for Apple as a "pre-sales consultant" which basically means "glorified stock checker at apple stores across the usa and canada that can answer questions about products" but I wanted to bring up one thing:

VTO, or Voluntary Time Off.

Holy hell it feels good to get VTO on a workday. Sometimes I'll ask a supervisor to put in VTO for me (which has a better success rate than trying to catch VTO when it's put up in our schedule pages), sometimes for a whole day if it's slow enough. And basically what it is, is time off the phones, punched out, off the clock, for X number of hours. Sometimes I get VTO for most of the day, sometimes I get VTO for 3 hours during my day and then go back on the phone. But boy HOWDY does my autism/adhd absolutely SCREAM at me to get VTO whenever I can despite... you know, needing to get P A I D and be clocked in. But noooo whenever I can get FrEe tImE I absolutely need to get it. If I don't get it and I'm not "feeling like working" (which let's be honest is most days, some days I tolerate it more than others) it puts me in a REALLY foul mood the rest of the day.

The other day actually I told off a customer because they were whining and complaining about "WWWAHHH I BOUGHT AN IPAD BECAUSE I THOUGHT IT WAS A REPLACEMENT FOR A MACBOOK AND NOW I CAN'T DO WORK ON IT WAAAHHH I NEED TO TRADE IT IN FOR A MACBOOK" but guess what, Apple doesn't take NEW items for trade in, they would have to return it. But also she bought it from a different retailer OUTSIDE of Apple. So basically I told her that she would have to return it to the retailer and then purchase a macbook separately. She was like "THIS IS SHITTY FUCKING CUSTOMER SERVICE" yadda yadda for like 10 minutes. I just let her vent until finally I said, verbatim, "Look, if I tell you what you want to hear which is specifically "Oh yeah the apple store will take that no problem" you would be going 2 hours out of your way or whatever to an apple store to be told "no they don't take those for trade in". And then you would have wasted a bunch of your time. I am trying to save you time on this and letting you know what your current situation is." And she stfu'd and asked for help with another problem which I had to transfer her for.

I swear to god there's a lot of "entitled-acting" people out there and it really fucking sucks. Not everyone is "mommy's special snowflake", get the fuck over it. YOU'RE IN REAL LIFE MFER.